After-Sales Service

Basic Mercat’s After-Sales Service

Located on the 50, Avenue Meritxell in Andorra la Vella, capital of the Principality of Andorra, Basic Mercat jewellery and watch retailer provides all of its customers with a complete after-sales service.

After-Sales Service
Basic Mercat’s After-Sales Service

After-Sales Service: Basic Mercat Jewellery & Watch Retailer in Andorra la Vella


High-end chronographs and watches are very sophisticated and precise instruments that work 24/7. As such, they inevitably accrue signs of age according to individual use and require regular maintenance - their performance over time and initial reliability depend on regulated service intervals.

Bàsic Mercat, the Andorran jewellery and watch retailer, offers you a personalised after-sales service so that your most beautiful pieces stay in perfect running order.

This high-end service is an integral part of Bàsic Mercat’s quality policy, which aims to provide its customers with complete satisfaction.

All watch and jewellery brands, without exception, benefit from this after-sales service. Your piece will be examined quickly. Upon demand an invoice will be provided before commencing maintenance or repair services.

General Conditions of Watchmaking After-Sales Service

  • The user can request a quote before any repair. This will generate a cost, in case of refusal, of € 30.00 if carried out in Andorra or € 50.00 if carried out abroad.
  • An approval of the preliminary estimate is required before any repairs can begin.
  • The user undertakes to recover his watch within a maximum period of 6 months from the notification of termination of the service, except in cases of force majeure.
  • Please note that the warranty does not cover damage caused by improper use of the watch (shocks, glass or bracelet breakage, magnetisation, improper handling, non-waterproofing of hermetic crowns, etc.).
  • Leak tests require 48 hours.
  • Please note that "water resistant" / 3 ATM / 30 M watches only tolerate superficial exposure to water and cannot be submerged.
  • Any order placed will have no effect from 6 months following the date of entry into the STBM Technical Department.
  • No object in repair or creation will be delivered without the presentation of the corresponding receipt.


Basic Mercat’s after-sales service is also available for all jewellery purchased in the store.

Our experts will give you tips that will help you maintain the original beauty and shine of your pieces. These tips include how to properly care for all metals, gemstones and pearls.

It is possible to repair parts that have suffered minor damage.

Your watchmaking workshop in Andorra at Bàsic Mercat watches and jewellery store

Basic Mercat: the luxury jewellery and watch retailer in Andorra

Basic Mercat jewelry and watch retailer is located in the capital of the Principality, Andorra la Vella. The boutique is open every day from 10AM to 2PM and from 4PM to 8 PM - Av. Meritxell, 50, AD500 Andorra la Vella.

Contact the store

Feel free to contact the store in order to obtain further information about Basic Mercat’s after-sales service. Telephone: +376 885 110.