After-Sales Service: Basic Mercat Jewelry & Watch Retailer in Andorra la Vella
High-end chronographs and watches are very sophisticated and precise instruments that work 24/7. As such, they inevitably accrue signs of age according to individual use and require regular maintenance - their performance over time and initial reliability depend on regulated service intervals.
Basic Mercat, the Andorran jewelry and watch retailer, offers you a personalized after-sales service so that your most beautiful pieces stay in perfect running order.
This high-end service is an integral part of Basic Mercat’s quality policy, which aims to provide its customers with complete satisfaction.
All watch and jewelry brands, without exception, benefit from this after-sales service. Your piece will be examined quickly. Upon demand an invoice will be provided before commencing maintenance or repair services.
Terms and conditions of the after-sales watch service
- An invoice will be agreed upon prior to the repair being executed.
- The window of time given to complete the repair is only an estimate; however, we will do our utmost to minimize repair time.
- The customer agrees to pick up his/her watch within a maximum of six months from the moment they are given notice that their maintenance and/or repair have been completed.
- When the repair is not covered under warranty, the cost will be communicated to the customer before any servicing.
- In the case of improper use of the watch (shock, magnetization, mishandling, improperly screwing down the crown), the warranty will not apply.
- Replacing a watch battery means replacing the waterproof seal. This is followed up by a water-resistance test. Once the watch is dropped off at our workshop, we require a minimum of 48 hours to perform these necessary steps.
- We would like to remind you that “water-resistant” (3ATM / 30M) watches only tolerate superficial exposure to water and cannot be submerged under water.
Basic Mercat’s after-sales service is also available for all jewelry purchased in the store.
Our experts will give you tips that will help you maintain the original beauty and shine of your pieces. These tips include how to properly care for all metals, gemstones and pearls.
It is possible to repair parts that have suffered minor damage.
Basic Mercat the luxury jewelry and watch retailer in Andorra la Vella’s address
Basic Mercat: the luxury jewelry and watch retailer in Andorra
Basic Mercat jewelry and watch retailer is located in the capital of the Principality, Andorra la Vella. The boutique is open every day from 10AM to 2PM and from 4PM to 8 PM - Av. Meritxell, 50, AD500 Andorra la Vella.
Feel free to contact the store in order to obtain further information about Basic Mercat’s after-sales service. Telephone: +376 885 110.